Payments, renewals and refunds

What you are purchasing

PaarlTree membership is R19,99 for one calendar month of marketplace access. Listing ads cost R100 and shared floating banners cost R250 for one calendar month of display. Contributions are voluntary once-off payments of your chosen amount. Yoco collects platform payments.

Activation and expiry

Membership starts after payment is verified. Paying before expiry extends the existing period. There is no automatic recurring debit: to stop renewing, simply do not purchase another month. Ads start after confirmed payment and successful screening. Expired ads stop displaying; renewals need a new paid booking.

Requesting a refund

Contact admin@fxifydesign.com with your order number, Yoco transaction reference, amount and reason. We check the payment and service record before responding. Please report duplicate charges, incorrect charges, activation failures, or paid ads that could not be displayed so that we can resolve them or arrange an appropriate refund.

Where a refund is approved, the owner processes it through Yoco to the original payment method where supported. Bank and processor settlement times vary. We do not promise instant refunds or exclude rights that apply under consumer law. Do not send bank-card details or OTPs with a refund request.

Contributions

For an accidental or duplicate contribution, contact us with the transaction reference. Contributions do not buy membership, advertising, financial returns or tax-deductible status.

Items bought from sellers

Ordinary marketplace item payments and delivery are arranged directly between buyer and seller; PaarlTree does not collect those purchase payments or supply the listed items. Discuss item returns with the seller and report misleading listings to us.